Wadley Donovan Gutshaw Consulting (WDGC) is a respected leader in corporate site selection and location strategy consulting. We help businesses identify optimal locations for growth by leveraging data-driven insights, economic trends, and strategic planning. Our team works closely with clients to support operational expansion, relocation, and incentive negotiation.
Wadley Donovan Gutshaw Consulting is looking for a proactive and customer-focused Online Chat Support Agent to join our client support team. In this role, you will provide real-time assistance to current and prospective clients via our website chat platform, helping them with inquiries related to services, appointments, data submissions, and general information.
Respond promptly and professionally to client inquiries through live chat and web-based platforms.
Provide accurate information about WDGC’s services, processes, and resources.
Assist clients in navigating the website and submitting project-related documentation.
Escalate complex issues or requests to the appropriate team members.
Document all client interactions in the system for tracking and follow-up.
Collaborate with internal departments (consulting, operations, and support teams) to ensure timely resolution of client needs.
Monitor multiple chat windows while maintaining a high standard of service.
Provide support for technical issues related to the client portal, data uploads, or login access.
Stay up-to-date on WDGC’s service offerings, project workflows, and client engagement tools.
High school diploma or equivalent required; associate or bachelor’s degree preferred.
Previous experience in online chat support, customer service, or client relations is strongly preferred.
Excellent written communication and problem-solving skills.
Strong computer proficiency, including use of live chat tools, CRM platforms, and Microsoft Office/Google Workspace.
Ability to multitask and manage several chats simultaneously.
High attention to detail and a commitment to client satisfaction.
Professional, friendly, and calm demeanor under pressure.
Willingness to work flexible hours or shifts if needed.
Remote or in-office work, depending on company policy and location.
Fast-paced, client-focused environment requiring extended periods of computer use.
About QuartusQuartus Engineering Incorporated (www.quartus.com) is a leading provider of engineering... ...and industries. We employ advanced computer-aided engineering tools in the areas of... ...-disciplinary team to translate high-level project needs into algorithm design and...
... for swimwear, and Callaway, PGA TOUR, and Jack Nicklaus for golf apparel. ABOUT THE COMPANY: Catering to those who enjoy the... ...as a role model at all times, ensuring that customers remain the top priority; ability to respond to all customer needs. Achieves...
...Group owns and operates 55+ retail automotive dealerships in sevenstates. Our group employs 3,500 people nationwide and has rental car facilities, body shops, and a large real estate portfolio as well. What We Offer: ~ Potential pay ranging between $18-$20 per hour...
...1st 1:00pm 4:30pm 1619 Mistletoe Road Cleveland, OH 44106 We are hiring immediately for full time and part time WAITER/WAITRESS positions. Location : M&M @ Case Western Reserve University - 11038 Bellflower Road, Cleveland, OH 44106. Note: online applications...
...dermatologist looking to take your career to the next level? We have an exciting opportunity for you to join the renowned Tower Dermatology in the vibrant city of Los Angeles, California. We are seeking a passionate dermatologist to join our team and provide exceptional...